FAQ


Q: Do you have any minimum order quantities?

A: No we don’t have any minimums, you can order as many or as few hats as you’d like. We do however offer bulk discounts so the more you purchase the more you can save.

Q: Can I use my own hats?

A: Due to the professional nature of our service we will only customize and embroider hats that are purchased on our website.

Q: How much does shipping cost?

A: Shipping fees depend on the size of your order and your shipping destination. We advise that you create a dry run of your order and enter your shipping location. Our system will calculate the exact shipping cost for you so you can make a quick decision.

Q: Do you ship internationally?

A: Absolutely. We ship orders all over the world on a daily basis.

Q: How long does my order take to ship?

A: Each order is personally customized and made for you. That means the total time from us to you can be 4-6 weeks. We'll keep you updated as your order goes through the different stages of production.

Q: What is a digitizing fee?

A: Before your logo can be embroidered, our artists must digitally prepare it. This process is called ‘digitizing’. After we have digitized your logo once, we keep it on file so you are not charged again.

Q: How many colors can you embroider in a logo?

A: We can stitch up to 8 colors for your logo.

Q: How big can my logo be embroidered?

A: This is dependent on the size of your hat. On larger hats the maximum size that we can stitch a logo is 4 inches wide and 2.25 inches high.

Q: Do you provide sample orders?

A: We do provide sample orders; but at a small fee. Please enquire for details.

Q: Can I come by to see samples?

A: Unfortunately we can’t facilitate walk-ins. We have locations across North America but these are strictly work environments and production facilities. Don’t worry though; all of the finer details for our items can be found in our online catalogue.

Q: Do you offer bulk discounts?

A: Of course! The more you buy, the more you save. See the chart in our hat designer for further details on discount percentages.

Q: What forms of payment do you accept?

A: CapBeast accepts all major brands of payment including Visa, MasterCard, PayPal and American Express.

Q: How do I know what size garment to choose?

A: We have sizing charts for you to reference for all corresponding products. Message our customer service for more details.